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Customer Support

 

FAQ:

check our Frequently Asked Questions page for application tips and for information on known problems and workarounds.

 

Phone:

(416) 737-0328

 

Toll-free:

(866) 886-SNMP (7667)

 

Fax:

(416) 445-9101

 

E-mail:

contact@ndt-inc.com

 

Customer's
Zone:

We maintain secure access to our SNMP & CLI Development Tools, Applications and Components and to our SNMP & CLI Agent SDK Libraries.  This access is used for downloads of both newly purchased products and maintenance updates.  Please obtain your username and password from NuDesign's support team.  Should you run into download issues due to Norton's AV 2010 File Insight application please review this note.

 

MIB Archive:

We have a large archive of Standard and Enterprise track MIBs.

 

Help Files On-Line:

Our products' Help Files are maintained on-line.

A Support Contract offers one year of product maintenance updates (optimizations, enhancements and bug fixes) plus up to 10 support incidents.  Communications can be any combination of Phone, Fax or E-Mail.  Phone support is limited to 9:00 A.M. to 5:00 P.M. Eastern Standard Time.

Please note that Extended Support Contracts and design consulting services are available as well.

Special upgrade pricing to a new, major product release or to higher volume license is available.

For more details see our Pricing & License Options document.



  

CERT SNMP Security Advisories

US-CERT Vulnerability Note VU#878044 - a potential SNMPv3 authentication bypass - Sep, 2008

NuDesign announces that the SNMPv3 Authentication Bypass Vulnerability uncovered by the NetSNMP community, and discussed by the US-CERT US Computer Emergency Readiness Team as Technical Cyber Security Alert TA08-162A does not affect the NuDesign SNMPv3 stack.

US-CERT Vulnerability Note VU#107186 - Multiple vulnerabilities in SNMPv1 trap handling - Feb, 2002

US-CERT Vulnerability Note VU#854306 - Multiple vulnerabilities in SNMPv1 request handling - Feb, 2002

Please note that the CERT Coordination Center of the Software Engineering Institute at Carnegie Mellon University, Pittsburgh, Pennsylvania, U.S.A. in co-ordination with the Secure Programming Group at Oulu University in Finland have posted a security advisory regarding SNMPv1 management protocol.  It deals with the manner in which SNMPv1 agents and managers handle request and trap messages.  The full text can be viewed at http://www.cert.org/advisories/CA-2002-03.html.

Associated with the advisory are test suites for testing susceptibility to the identified problems.  These can be found at http://www.ee.oulu.fi/research/ouspg/protos/testing/c06/snmpv1/.

NuDesign has applied the test suites and found that our SNMP Agent and SNMP Trap receiving products were susceptible to this vulnerability.  The required corrections have been applied and new versions of corrected NuDesign products have been released to customers with support contracts on Feb 18, 2002.  Similarly corrected, free evaluations available for download from this site, have been upgraded on Feb 18, 2002.

The following products have been tested and no vulnerability has been detected, irrespective of their version number: Visual MIBuilder®, SNMP Agent Discovery Control, SNMP MIB Compiler Control, SNMP Trap Sender Control and SNMP Management Control.

The following products have been corrected for the SNMPv1 vulnerability (starting with version numbers listed here and above):

Please upgrade the above products as soon as possible via our secure access area if you are a Support Contract customer, or contact the NuDesign sales department if you need to obtain a Support Contract.