Our Support Contract allows you five
support incidents in one year. Communications can be any combination of
Phone, FAX or E-Mail. Phone support is limited to to 5:00 P.M. Eastern Standard Time.
The support Contract also includes a year
of free product updates for the products involved.
CERT Security Advisory
Please note that CERT
Coordination Center of Software Engineering Institute at CarnegieMellonUniversity, Pittsburgh, U.S.A. in co-ordination with Secure Programming Group at
at OuluUniversity in Finland have posted security advisory regarding SNMPv1
management protocol. It deals with the manner in which SNMPv1 agents
and managers handle request and trap messages. Full text can be viewed at http://www.cert.org/advisories/CA-2002-03.html.
Associated with the advisory are test suites for testing susceptibility
to the identified problems. These can be found at http://www.ee.oulu.fi/research/ouspg/protos/testing/c06/snmpv1/.
has applied the test suites and found that our SNMP Agent and SNMP Trap
receiving products are susceptible to this vulnerability. The required
corrections have been applied, new versions of affected NuDesign products are
currently being tested and will be released to customers with support
contracts by Feb 18, 2002. Similarly
affected free evaluations available for download from this site will be
upgraded by Feb 18, 2002.