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Support Contracts

Our Support Contract allows you five support incidents in one year. Communications can be any combination of Phone, FAX or E-Mail. Phone support is limited to 9:00 A.M. to 5:00 P.M. Eastern Standard Time.

The support Contract also includes a year of free product updates for the products involved.


CERT Security Advisory

Please note that CERT Coordination Center of Software Engineering Institute at Carnegie Mellon University, Pittsburgh, U.S.A. in co-ordination with Secure Programming Group at at Oulu University in Finland have posted security advisory regarding SNMPv1 management protocol.  It deals with the manner in which SNMPv1 agents and managers handle request and trap messages. Full text can be viewed at http://www.cert.org/advisories/CA-2002-03.html.  Associated with the advisory are test suites for testing susceptibility to the identified problems.  These can be found at http://www.ee.oulu.fi/research/ouspg/protos/testing/c06/snmpv1/.

NuDesign has applied the test suites and found that our SNMP Agent and SNMP Trap receiving products are susceptible to this vulnerability.  The required corrections have been applied, new versions of affected NuDesign products are currently being tested and will be released to customers with support contracts by Feb 18, 2002.  Similarly affected free evaluations available for download from this site will be upgraded by Feb 18, 2002.