Customer Support

FAQ: check our Frequently Asked Questions page for application tips and for information on known problems and workarounds.
Phone: (416) 737-0328
Toll-free: (866) 886-SNMP (7667)
Fax: (416) 445-9101
Customer’s Zone: We maintain secure access to our NETCONF, SNMP, CLI & RESTCONF Development Tools, Applications and Components and to our NETCONF, SNMP, CLI & RESTCONF SDK Libraries. This access is used for downloads of both newly purchased products and maintenance updates. Please obtain your download credentials from NuDesign’s support team. Should you run into download issues due to Norton’s AV applications please review this note.
Resources Online:
Useful links related to NETCONF / YANG and SNMP / MIB technologies.
Help Files Online: Our products Help Files are maintained on-line.  Also review the PDF Documents section of our Site Map.

The Annual Technical Support and Subscription Service Contract provides one year of product enhancement and maintenance updates plus access to our engineering team (please review the terms here). Communications can be any combination of Phone, Fax or E-Mail. Phone support is limited to 9:00 A.M. to 5:00 P.M. Eastern Standard Time.

Please note that Extended Support Contracts and Design Consulting Services are available as well. Our goal is not just supplying technical talent but the understanding of business requirements and the technologies needed; we analyze the current environment and find the best migration strategy from the current to the planned environment, then design and develop the required solution.

For more details see our Pricing & License Options document.

Compatibility Note: The MS Windows product evaluations have been tested on Windows Servers and Workstations: 2008, 2008R2, 2012, 2012R2, 2016, 2019, 2022, Windows Vista, Windows 7, Windows 8 / 8.1, Windows 10 and Windows 11. The Linux products have been tested on these primary families of Linux distributions: Fedora, Debian, Ubuntu & OpenSUSE, 64bit versions.