Customer Support

FAQ: check our Frequently Asked Questions page for application tips and for information on known problems and workarounds.
Phone: (416) 737-0328
Toll-free: (866) 886-SNMP (7667)
Fax: (416) 445-9101
Customer’s Zone: We maintain secure access to our NETCONF, SNMP, CLI & RESTCONF Development Tools, Applications and Components and to our NETCONF, SNMP, CLI & RESTCONF SDK Libraries. This access is used for downloads of both newly purchased products and maintenance updates. Please obtain your download credentials from NuDesign’s support team. Should you run into download issues due to Norton’s AV applications please review this note.
Resources Online:
Useful links related to NETCONF / YANG and SNMP / MIB technologies.
Help Files Online: Our products Help Files are maintained on-line.  Also review the PDF Documents section of our Site Map.
Compatibility Note: The MS Windows product evaluations have been tested on Windows Servers and Workstations: 2008, 2008R2, 2012, 2012R2, 2016, 2019, Windows Vista, Windows 7, Windows 8 / 8.1 and Windows 10, 32bit and 64bit versions. The Linux products have been tested on these primary Linux distributions: Fedora, RHEL, Debian, Ubuntu & SUSE, 32bit and 64bit versions unless noted otherwise.

The Annual Technical Support and Subscription Service Contract provides one year of product enhancement and maintenance updates plus access to our engineering team (please review the terms here). Communications can be any combination of Phone, Fax or E-Mail. Phone support is limited to 9:00 A.M. to 5:00 P.M. Eastern Standard Time.

Please note that Extended Support Contracts and Design Consulting Services are available as well. Our goal is not just supplying technical talent but the understanding of business requirements and the technologies needed; we analyze the current environment and find the best migration strategy from the current to the planned environment, then design and develop the required solution.

For more details see our Pricing & License Options document.



CERT SNMP Security Advisories

US-CERT Vulnerability Note VU#878044 – a potential SNMPv3 authentication bypass – Sep, 2008

NuDesign announces that the SNMPv3 Authentication Bypass Vulnerability uncovered by the NetSNMP community, and discussed by the US-CERT US Computer Emergency Readiness Team as Technical Cyber Security Alert TA08-162A does not affect the NuDesign SNMPv3 stack.

US-CERT Vulnerability Note VU#107186 – Multiple vulnerabilities in SNMPv1 trap handling – Feb, 2002

US-CERT Vulnerability Note VU#854306 – Multiple vulnerabilities in SNMPv1 request handling – Feb, 2002

Please note that the CERT Coordination Center of the Software Engineering Institute at Carnegie Mellon University, Pittsburgh, Pennsylvania, U.S.A. in co-ordination with the Secure Programming Group at Oulu University in Finland has posted a security advisory regarding SNMPv1 management protocol. It deals with how SNMPv1 agents and managers handle the request and trap messages. The full text can be viewed at CERT Coordination Center.

NuDesign has applied the test suites and found that our SNMP Agent and SNMP Trap receiving products were susceptible to this vulnerability. The required corrections have been applied and new versions of corrected NuDesign products have been released to customers with support contracts on Feb 18, 2002. Similarly corrected, free evaluations available for download from this site, have been upgraded on Feb 18, 2002.